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Google Cuts Nexus One Termination Fee

Posted on February 09, 2010

It has probably occurred to Google (GOOG) management that customer service for its Nexus One handset has been poor and that has hurt the handset s reputation. Google also has to compete with other phones powered by its Android mobile OS, so features and services are even more critical.One of the most damaging parts of the Google Nexus marketing program is that the company has charged a $350 equipment recovery fee to people who return their Nexus handsets. The product is sold by N0.4 US cellular service T-Mobile, which gives Google a relatively small number of potential customers, certa...

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